Jakarta — Indonesia has achieved a new milestone in the 2025 Hajj season, with the national Hajj Pilgrim Satisfaction Index (IKJHI) reaching 88.46 out of 100, a score that places government services in the “very satisfactory” category, according to Statistics Indonesia (BPS).

Transportation emerged as the top performer, with the Shalawat bus service scoring 92.15 and intercity buses 91.62. Pilgrim assistance, worship facilitation, and catering services also scored high, though areas such as tent accommodations and Armunah transport remain in need of improvement.

Minister of Religious Affairs Nasaruddin Umar attributed the success to the dedication of frontline staff, calling it the result of “sincerity, determination, patience, and extraordinary effort.” He expressed hope that future satisfaction levels will surpass 90 percent, underscoring the government’s resolve to continually improve.

The results confirm Indonesia’s ability to manage the world’s largest Hajj contingent with efficiency and quality, reinforcing its reputation as a global leader in Hajj management and a model of credible, citizen-centered public service.

(humassk)